No products in the cart.
Return To Shop
Orders
How can we help you!
TRACK YOUR ORDER
Your Order ID can be found in the reciept sent to your email
Terms & Conditions
These Terms of use (”Terms of Use”) administrate your access to and use of this website at WWW.REANA.PK (the “Site”). The site is operated by the team of Reana Corp Pvt Ltd.
We provide all data, information, tools and services available through the site, to you, the user, conditioned upon your acceptance of these Terms of Use. We may add additional sites in the future as we expand; these Terms & Conditions will govern those new Sites when added. These Terms & Conditions will govern your use of our site, on both a computer, mobile phone, and any other means of access.
PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR USING THE SITE, YOU ARE ACCEPTING AND AGREEING TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT ACCEPT AND AGREE TO THESE TERMS OF USE, PLEASE DO NOT USE THE SITE.
Online Orders
All orders placed are considered as confirmed orders; we can make any changes after the order has been processed or dispatched. If you need to make changes to any of your orders, you can contact us on social media or email us at support@reana.pk. Any order which doesn’t have complete information will be cancelled accordingly.
Order Refusals
REANA.PK reserves the right to refuse any order without any reason or due to history of refusing cash on delivery orders in past. In most of cases if someone has refused to delivery twice in past, we will not send new orders.
Shipping Compensation
There are no shipping refunds or compensations available in any case.
Lingerie Products Return/Exchange Policy
- No return/exchange Policy on Panties only.
- All other products may be returned/exchanged provided items are not used/damaged. Also, brand tag along with tag color is intact.
Shipping Damages / Broken Item
REANA.PK take the best possible measures in packaging our products, however since some of the beauty items/accessories are very delicate there is a possibility of damage while the order is dispatched. In such a scenario, if something is damaged by the shipping company during the transit, you need to contact us as soon as possible after receiving those items. You can get in touch with us through social media or email us at support@reana.pk. Please note that we will not return or exchange such items but we will provide you a discount coupon in accordance with the damage. We will require 7-10 business days to settle these claims.
Product Information
The products displayed on the Site can be ordered and delivered only within Pakistan. All prices displayed on WWW.REANA.PK are quoted in Pakistani Rupees and are valid and effective only in Pakistan. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by REANA.PK.
It is possible that some of our products contain ingredients that you might be allergic to, hence you should always take precausion before use and see what ingredients a product contains to avoid potential allergic reactions. Furthermore, all products should be used strictly in accordance with their instructions, precautions and guidelines. We are not medical professionals; our Site is solely an online store for specialty beauty products. Please consult with your own physician or health care professional regarding the use of any goods, products or information received from our Site before using or relying on them.
The products available on WWW.REANA.PK are for your personal use only. You may not sell or resell any products you purchase or otherwise receive from REANA.PK. REANA.PK reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that may result in a violation of these Terms & Conditions.
Content Responsibility
All content that you upload, post, email, or transmit via or to our Site, through whatsapp, facebook, instagram, or any other means, you are solely responsible for. This also includes product ratings & reviews, and questions & answers.
Privacy
By submitting your email address in connection with your account or subscribing to our newsletter, you agree that REANA.PK and its third-party service providers may use your email address to contact you about your REANA.PK account or content you have submitted to the Site – for administrative purposes and for any other purpose permitted or required by law. Our Privacy Policy provides further detail on how REANA.PK may collect and use personal data about you, including any information you supply to us.
Copyright
All design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, and all software on our Site is protected by copyright as a collective work under Pakistani copyright laws and international conventions. All rights are reserved.
Termination
You furthermore agree that the Site shall not be liable to you or to any other person because of any such suspension or termination. Our Terms & Conditions constitute an agreement that is effective unless and until terminated by REANA.PK. We may terminate these Terms & Conditions or your Account on the Site, or suspend or terminate your access to the Site, at any time for any reason or no reason, with or without notice. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the site.
Privacy Policy
At Reana, your privacy and security of data is our priority; our goal isn’t to just make you feel and look your best, but also to gain your trust in how we securely handle your personal information. We ensure that your privacy is protected when using our website. The following privacy policy applies to the entirety of REANA.PK’s customer facing interaction channels including this website and all pages associated with the WWW.REANA.PK domain. This policy explains what we consider to be private data, who has access to it, and how that data is used in a secure manner.
What Personal Data We Collect
We take full responsibility for all your personal data – which refers to information that identifies, relates to, or can be associated with you. The following gives more detail on the information we collect:
Identification – your name, address, phone number, mailing and email addresses.
Transaction Information – billing (if needed) and shipping addresses, payment method, items purchased, items changed, order status, and related contact information.
Information you share while communicating with us – the content of email messages, whatsapp messages, social media interactions, text messages, and phone calls.
User Content – your communications with us and any other content you provide (such as social media profiles, photographs, images, videos, survey responses, comments, product reviews, testimonials).
How We Use Your Personal Data
We use personal data, including information that we combine from your interactions with our website, your device, or third parties, to to enrich your shopping experience with us to ensure a level of service that REANA.PK prides itself on. We will only keep your data for as long as necessary to offer our services to you or for as long as we are required by law. We live by transparancy so we would like you to know exactly how we use your personal information:
Provide you with products and services – fulfill your orders, process your payments, provide you receipts and order updates, contact you on matters related to your account, purchases, returns, exchanges, and provide you with products and services that we think you will like.
Communicating with you – respond to and/or follow-up on your requests, inquiries, issues or feedback, and to provide customer service.
Marketing and advertising – to send you marketing and advertising communications.
Newsletter – to send you our newsletter every month if you choose to subscribe.
For legal and safety purposes – to defend or protect us, you, our customers, or third parties, from harm or in legal settings; maintain the security of our customers, and employees; and notify you of any product recalls or hazards.
Third Party Partners
REANA.PK may share your personal information with third parties or affiliates of REANA.PK who perform services on our behalf or process authorized transactions. The personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.
Your Rights
You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed.
Cookies
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. REANA.PK uses cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties.
There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session.
We use permanent cookies to store your choice of start page and to store your details. We use session cookies when you use the product filtration function and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.
Third Party Cookies
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months. For more information on how Google collects data, visit https://policies.google.com/technologies/partner-sites. If you wish to prevent your information being used by Google Analytics, you can read more at https://tools.google.com/dlpage/gaoptout/.
Frequently Asked Questions
Go to WWW.REANA.PK, Select your favorites from our diverse product range, add them to your cart, checkout and your order will be delivered to your doorstep.
You do not need to create an account to place an order. You can checkout as guest without creating an account. However, we highly encourage you to create an account. Account creation will allow you to track your order at any time and also significantly enhance your checkout experience so you don’t have to fill out your information every time.
You will receive a confirmation email and SMS within minutes of placing your order. In case you do not receive an order confirmation email or SMS, please reach out to us at (+92-311-1444706) or support@reana.pk
To inquire about the status of your order, please click on Track Your Order link on website.
Order ID is a number that we use to process your orders. It will also serve as the main ID that you will use to communicate with us.
Tracking ID will be provided to you once your order is dispatched so you can track your order’s progress.
Yes, you can absolutely make changes to an order, provided it has not been dispatched already. Call us at +92-311-1444706 and we will make the required changes for you.
We do not reserve a product once you add it to your cart. To ensure that your desired product does not run out of stock, checkout quickly to secure your purchase.
At REANA.PK, our top-notch operations ensure that you don’t face any issues in the product when you receive your order. However, in cases where you are not satisfied, we offer hassle free returns and exchanges. For more information on return and exchange, please take a look at our return and exchange policy
Account details
- By simply filling out your information, you can create your REANA.PK account in the following ways:
- By clicking on the account button in the top-right corner of the website.
- You can also create an account on the checkout page once you fill out all the relevant information.
- An account can also be created once you’ve completed your shopping and checked out. This option will be provided to you on the order confirmation page.
You can retrieve your email address or username through any of the following ways:
By clicking the “Forgot Email ID” button on login. Simply put in the phone number associated with your account and we will SMS you the link to the retrieval process.
Call us at (+92-311-1444706) or email us at support@reana.pk and one of our customer experience agents will guide you through the retrieval process
What if I forget my password?
You can retrieve your password through any of the following ways:
By clicking the “Forget Password” button on login. Simply type in the email address associated with your account and we will email you the link to the retrieval process.
Call us at (+92-311-1444706) or email us at support@reana.pk and one of our customer experience agents will guide you through the retrieval process
How can I update my account details? (Address, phone number, email ID etc.)
You can update your account details in the following ways:
Log in to your account and go to My Account page. Once you are on the page, click on edit details and you’ll be able to change your information.
Call us at (+92-311-1444706) or email us at support@reana.pk and one of our customer experience agents will guide you through the retrieval process
Payments
Currently, we offer the following payment options:
- Cash on Delivery
- Credit/Debit Cart (We accept all MasterCard and Visa cards)
- For Direct Bank Transfer Use Below Account Details and share receipts on Whatsapp +92-311-4230953
Bank: HABIB METRO POLITAN BANK LTD
Account Name: REANA CORP (PRIVATE) LIMITED
Account No: 629620614714137502
IBAN: PK87MPBL0296217140137502
Branch Code: 296
Yes, our online payment methods are 100% safe. Our website is SSL encrypted to ensure your data can’t be tampered with. Your payment details are not shared with any third party.
At times, your bank might temporarily suspend online services for internal maintenance. In case you online payment fails, please call your bank so they can assist you. If there is no issue at your bank’s end, please call us at (+92-311-1444706) and we will assist you with the payment process.
For COD orders, you do not require a billing address. Billing address is only required for prepaid orders. For those, you can have different shipping and billing addresses. In some cases, our customer experience team might call you to confirm your address details once you place your order.
If you have store credit assigned to your account, that credit will be applied automatically to your final invoice on your cart and checkout page.
If you are using store credit through a discount code, simply type in the code on the checkout page and your invoice amount will be updated.
Delivery
Yes ! You’ll get free delivery as per campaign for further assistance contact us on WhatsApp & Call.
All orders will be delivered through our reliable courier partners.
If you are not able to receive your order, we provide you the option to have it handed over to someone else at the same address you provided when placing the order.
No you cannot, once the order has been dispatched it’s not possible.
If you have store credit assigned to your account, that credit will be applied automatically to your final invoice on your cart and checkout page.
If you are using store credit through a discount code, simply type in the code on the checkout page and your invoice amount will be updated.
Exchange
Yes, you can always exchange your order.
You can exchange your order within 7 days of purchase.
Products will only be exchanged if they are not in their original condition. This entails that they are unused, not damaged, all stickers and tags are intact and packed in their original packing.
Customer will pay the return shipping on their own.
If you are not satisfied with the purchase of products, you may exchange it in 7 days from delivery date.
Products will only be exchanged if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing.
If there is a change in your order amount due to the exchange, in cases where the exchange order value is below original order value, the balance amount will be provided to you as store credit. In cases where the exchange order value is above original order value, you can choose to pay by card or through cash at the time of delivery.
The complete exchange process will take up to 2 days in major cities and up to 4 days in all other cities
The complete exchange process will take up to 2 days in major cities and up to 4 days in all other cities
Returns
Yes you can return your order if it doesn’t meet all the quality standards.
You can return your order within 7 days of purchase.
Products will only be returned if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags are intact and packed in their original packing.
Customer will pay the return shipping on their own.
At REANA.PK, we will always facilitate your right to return a product if you are not satisfied with it.
You can call us at (+92-311-1444706) or email us at support@Reana.pk and we will gladly facilitate your return request
If you are not satisfied with the purchase of products, you may return it in 7 days from delivery date.
Products will only be returned if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing
We offer a money-back guarantee on all your orders. Once you return your order, you have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Refunds can take up to 14 days to process as per bank policy. On the other hand, store credit will be provided to you immediately on return
Item cannot be returned if it is damaged in any way e.g., expired, broken etc.
For more information on Return & Exchange, please call us at (+92-311-1444706) or email us at support@reana.pk
We offer a money-back guarantee on all your orders. Once you return your order, you have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Refunds can take up to 14 days to process as per bank policy. On the other hand, store credit will be provided to you immediately on return.
Refunds
Cash refund can take up to 14 days as per bank policy.
If you choose to opt for store credit, it will be transferred to your account immediately.
Cash refund can take up to 14 days as per bank policy.
If you choose to opt for store credit, it will be transferred to your account immediately.
Refunds
We try round the clock to make sure your favorites never go out of stock. If a product is out of stock, you can add it to your Wish list and once the product is restocked, you will be the first to know!
If you can’t find the product, please search for it on the website by using the product name or SKU code. If you still can’t find it, please call us at (+92-311-1444706) and we will guide you accordingly.
We are currently not offering pre-booking of products.
At REANA.PK, we deal directly with only the best local and international brands and we buy the product from them directly. We have exclusive rights for these products directly from the brands and offer a 100% guarantee on product authenticity, which you can check for yourself at the time of delivery.
Service information
We are open from 10:00 AM till 7:00 PM (Monday – Saturday) so call, message, email us at any time on any day and our customer experience team will be there to facilitate you.
No we do not have an outlet.
Data Privacy
We only use your personal data to enrich your shopping experience with us to ensure a level of service that Reana.pk prides itself on. This includes sending you product and service updates tailored to your needs. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to offer our services to you or for as long as we are required by law.
We only share your personal information with third parties or affiliates of Reana.pk who perform services on our behalf or process authorized transactions. The personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.
Yes we just deal in 100% original products only.
In most of the cases our average delivery time is between 24 hours to 48 hours.
We take best possible measures to pack your order in a very secure way, but since some make up items are very delicate so it can happen and in such cases you need to share the proof of damage within 3 hours of receiving those items and we will require 7-10 working days & we will compensate you in form of discount coupon as per the actual damage.
We hire some of the best courier companies of Pakistan for delivering all your orders at your door step.
