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Orders
Frequently Asked Quentions
Go to WWW.REANA.PK, Select your favorites from our diverse product range, add them to your cart, checkout and your order will be delivered to your doorstep.
You do not need to create an account to place an order. You can checkout as guest without creating an account. However, we highly encourage you to create an account. Account creation will allow you to track your order at any time and also significantly enhance your checkout experience so you don’t have to fill out your information every time.
You will receive a confirmation email and SMS within minutes of placing your order. In case you do not receive an order confirmation email or SMS, please reach out to us at (0092 331 4030154) or order@reana.pk
To inquire about the status of your order, please click on Track Your Order link on website.
Order ID is a number that we use to process your orders. It will also serve as the main ID that you will use to communicate with us.
Tracking ID will be provided to you once your order is dispatched so you can track your order’s progress.
Yes, you can absolutely make changes to an order, provided it has not been dispatched already. Call us at 0092 331 4030154 and we will make the required changes for you.
We do not reserve a product once you add it to your cart. To ensure that your desired product does not run out of stock, checkout quickly to secure your purchase.
At REANA.PK, our top-notch operations ensure that you don’t face any issues in the product when you receive your order. However, in cases where you are not satisfied, we offer hassle free returns and exchanges. For more information on return and exchange, please take a look at our return and exchange policy
Account details
- By simply filling out your information, you can create your REANA.PK account in the following ways:
- By clicking on the account button in the top-right corner of the website.
- You can also create an account on the checkout page once you fill out all the relevant information.
- An account can also be created once you’ve completed your shopping and checked out. This option will be provided to you on the order confirmation page.
You can retrieve your email address or username through any of the following ways:
By clicking the “Forgot Email ID” button on login. Simply put in the phone number associated with your account and we will SMS you the link to the retrieval process.
Call us at (0092 331 4030) or email us at order@reana.pk and one of our customer experience agents will guide you through the retrieval process
What if I forget my password?
You can retrieve your password through any of the following ways:
By clicking the “Forget Password” button on login. Simply type in the email address associated with your account and we will email you the link to the retrieval process.
Call us at (0092 331 4030154) or email us at order@reana.pk and one of our customer experience agents will guide you through the retrieval process
How can I update my account details? (Address, phone number, email ID etc.)
You can update your account details in the following ways:
Log in to your account and go to My Account page. Once you are on the page, click on edit details and you’ll be able to change your information.
Call us at (0092 331 4030154) or email us at order@reana.pk and one of our customer experience agents will guide you through the retrieval process
Payments
Currently, we offer the following payment options:
- Cash on Delivery
- Credit/Debit Cart (We accept all MasterCard and Visa cards)
- Jazz Cash / Easy Paisa
Yes, our online payment methods are 100% safe. Our website is SSL encrypted to ensure your data can’t be tampered with. Your payment details are not shared with any third party.
At times, your bank might temporarily suspend online services for internal maintenance. In case you online payment fails, please call your bank so they can assist you. If there is no issue at your bank’s end, please call us at (0092 331 4030154) and we will assist you with the payment process.
For COD orders, you do not require a billing address. Billing address is only required for prepaid orders. For those, you can have different shipping and billing addresses. In some cases, our customer experience team might call you to confirm your address details once you place your order.
If you have store credit assigned to your account, that credit will be applied automatically to your final invoice on your cart and checkout page.
If you are using store credit through a discount code, simply type in the code on the checkout page and your invoice amount will be updated.
Delivery
Yes you do! You’ll get free delivery 24/7, 365 days a year
All orders will be delivered through our reliable courier partners.
If you are not able to receive your order, we provide you the option to have it handed over to someone else at the same address you provided when placing the order.
No you cannot, once the order has been dispatched it’s not possible.
If you have store credit assigned to your account, that credit will be applied automatically to your final invoice on your cart and checkout page.
If you are using store credit through a discount code, simply type in the code on the checkout page and your invoice amount will be updated.
Exchange
Yes, you can always exchange your order.
You can exchange your order within 7 days of purchase.
Products will only be exchanged if they are not in their original condition. This entails that they are unused, not damaged, all stickers and tags are intact and packed in their original packing.
Customer will pay the return shipping on their own.
If you are not satisfied with the purchase of products, you may exchange it in 7 days from delivery date.
Products will only be exchanged if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing.
If there is a change in your order amount due to the exchange, in cases where the exchange order value is below original order value, the balance amount will be provided to you as store credit. In cases where the exchange order value is above original order value, you can choose to pay by card or through cash at the time of delivery.
The complete exchange process will take up to 2 days in major cities and up to 4 days in all other cities
The complete exchange process will take up to 2 days in major cities and up to 4 days in all other cities
Returns
Yes you can return your order if it doesn’t meet all the quality standards.
You can return your order within 7 days of purchase.
Products will only be returned if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags are intact and packed in their original packing.
Customer will pay the return shipping on their own.
At REANA.PK, we will always facilitate your right to return a product if you are not satisfied with it.
You can call us at (0092 331 4030154) or email us at return@Reana.pk and we will gladly facilitate your return request
If you are not satisfied with the purchase of products, you may return it in 7 days from delivery date.
Products will only be returned if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing
We offer a money-back guarantee on all your orders. Once you return your order, you have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Refunds can take up to 14 days to process as per bank policy. On the other hand, store credit will be provided to you immediately on return
Item cannot be returned if it is damaged in any way e.g., expired, broken etc.
For more information on Return & Exchange, please call us at (0092 331 4030154) or email us at return@reana.pk.pk.
We offer a money-back guarantee on all your orders. Once you return your order, you have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Refunds can take up to 14 days to process as per bank policy. On the other hand, store credit will be provided to you immediately on return.
Refunds
Cash refund can take up to 14 days as per bank policy.
If you choose to opt for store credit, it will be transferred to your account immediately.
Cash refund can take up to 14 days as per bank policy.
If you choose to opt for store credit, it will be transferred to your account immediately.
Refunds
We try round the clock to make sure your favorites never go out of stock. If a product is out of stock, you can add it to your Wish list and once the product is restocked, you will be the first to know!
If you can’t find the product, please search for it on the website by using the product name or SKU code. If you still can’t find it, please call us at (0092 331 4030154) and we will guide you accordingly.
We are currently not offering pre-booking of products.
At REANA.PK, we deal directly with only the best local and international brands and we buy the product from them directly. We have exclusive rights for these products directly from the brands and offer a 100% guarantee on product authenticity, which you can check for yourself at the time of delivery.
Service information
We are open from 10:00 AM till 7:00 PM (Monday – Saturday) so call, message, email us at any time on any day and our customer experience team will be there to facilitate you.
No we do not have an outlet.
Data Privacy
We only use your personal data to enrich your shopping experience with us to ensure a level of service that Reana.pk prides itself on. This includes sending you product and service updates tailored to your needs. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to offer our services to you or for as long as we are required by law.
We only share your personal information with third parties or affiliates of Reana.pk who perform services on our behalf or process authorized transactions. The personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.
Yes we just deal in 100% original products only.
In most of the cases our average delivery time is between 24 hours to 48 hours.
We take best possible measures to pack your order in a very secure way, but since some make up items are very delicate so it can happen and in such cases you need to share the proof of damage within 3 hours of receiving those items and we will require 7-10 working days & we will compensate you in form of discount coupon as per the actual damage.
We hire some of the best courier companies of Pakistan for delivering all your orders at your door step.