0 0
0 Shopping Cart

No products in the cart.

Return To Shop
Shopping cart (0)
Subtotal: ₨ 0

View cartCheckout

My Account
Login Register

Lost password ?

A password will be sent to your email address.

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

  • Special Offers
  • Eid Deals
  • Brands
    • A - D

      • Always

      • Aztec secret

      • Bourjous

      • Batiste

      • Bath & Body

      • Bear Hair

      • Burberry

      • Cerave

      • Clean & Clear

      • CoNatural

      • Christian Dior

      • Chanel

      • CSM Condoms

      • Dettol

      • Dr Schar

      • Durex

      • Dulux

      • Dolce & Gabbana

    • E - K

      • ELF

      • Essence Cosmetics

      • FreshKon Colors Fusion

      • Garnier

      • Gucci

      • Huda Beauty

      • Hermes

      • ICI

      • Inkey List

      • Issey Miyake

      • Janssen

      • Jimmy Choo

      • Kryolan

      • KBS Saffron

      • Knots & Knots

      • Kidzvits

    • L - M

      • LA Girl

      • LA Color

      • L'Oréal Paris

      • L'Oréal Paris Elvive

      • L'Oréal Paris Skin Expert

      • L'Oréal Paris Excellence

      • L'Oréal Paris Casting

      • L'Oréal Paris Men Expert

      • L'Oréal Professionnel

      • Maybelline

      • Makeup Revolution

      • Mont Blanc

    • N - R

      • Neutrogena

      • NYX

      • OPI

      • Paco Rabanne

      • Paintex

      • Promise

      • Rimmel

      • Rude

      • Relove By Revolution

      • Rivaj

      • Reana Food

    • S - Z

      • Skin Deep

      • Soap & Glory

      • ST London

      • Softicil

      • SSK Beauty

      • The - Ordinary

      • The Balm

      • Thomas Kosmala

      • Veet

      • Victoria Secrets

      • Versace

      • Wet & Wild

  • Makeup
    • Face

      • Concealers

      • Face Primer

      • Contour

      • Blush

      • Bronzer

      • Highlighters

      • Setting Sprays

      • Makeup remover

      • Paint Stick

      • Face Foundation

    • Eye

      • Lens

      • Bronzer

      • Eyeliner

      • Mascara

      • Eye Shadow

      • Eye Primers

      • Palettes

      • Face Contour Kit

    • Nails

      • Nail Polish

    • Lip

      • Lipstick

      • Liquid Lipstick

      • Cream Lipstick

      • Lip Gloss

      • Lip Liners

      • Lip Colour

      • Face Primer Lip

    • Mist

      • Body Mist

  • Skin Care
      • FWS

      • Lube

      • CWS

      • Hands

      • Lotion

      • ASL

      • MPC

      • Sanitizer

      • Creams

      • Mouth

      • Skin Protection

      • Makeup Remover

      • Compact Powder

      • Visibility Clear

      • Morning Energy

      • Gel Wash

      • Cream Cleanser

      • Soap

  • Professional Hair Care
    • Professional Hair Care

      • Loreal Professionnel

      • Steam Pod 3.0

  • Bath & Body
      • Soap

      • Liquid Hand Sanitizer

      • Sanitizer

      • Antiseptic

  • Life Style

    Home Decor

    Paints
    Brush

    Hand Made Rugs

  • Health & Wellness
    • Gluten Free Food

      • Baton Bread

      • Checkered Cookies

      • Coffee Cookies

      • Kidzvits

      • Bear Hair

    • Zafran

      • Zafran 1g

      • Zafran 4g

      • Zafran 10g

    • Health Products

      • Lubricants

      • Durex

      • Lotions

  • Media & Testimonials
  • Sale
  • Makeup
    • Face
    • Eyes
    • Nails
    • Lips
  • Skin Care
  • Hair Care
  • Bath & Body
  • Fragrance
  • MEDIA & TESTIMONIALS
  • Brands
  • About Us
  • Contact us
  • Track Your Order
0 0
0 Shopping Cart

No products in the cart.

Return To Shop
Shopping cart (0)
Subtotal: ₨ 0

View cartCheckout

My Account
Login Register

Lost password ?

A password will be sent to your email address.

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

Frequently Asked Quentions

Orders
How can I place an order?

Go to WWW.REANA.PK, Select your favorites from our diverse product range, add them to your cart, checkout and your order will be delivered to your doorstep.

Do I need an account to place an order?

You do not need to create an account to place an order. You can checkout as guest without creating an account. However, we highly encourage you to create an account. Account creation will allow you to track your order at any time and also significantly enhance your checkout experience so you don’t have to fill out your information every time.

How do I know my order is confirmed?

You will receive a confirmation email and SMS within minutes of placing your order. In case you do not receive an order confirmation email or SMS, please reach out to us at (0092 331 4030154) or order@reana.pk

How can I track my order?

To inquire about the status of your order, please click on Track Your Order link on website.

What is the difference between Order ID and Tracking ID?

Order ID is a number that we use to process your orders. It will also serve as the main ID that you will use to communicate with us.

Tracking ID will be provided to you once your order is dispatched so you can track your order’s progress.

Can I make changes to an existing order?

Yes, you can absolutely make changes to an order, provided it has not been dispatched already. Call us at 0092 331 4030154 and we will make the required changes for you.

If I add a product to my cart, does it get reserved?

We do not reserve a product once you add it to your cart. To ensure that your desired product does not run out of stock, checkout quickly to secure your purchase.

What if there a discrepancy in my order when I receive it?

At REANA.PK, our top-notch operations ensure that you don’t face any issues in the product when you receive your order. However, in cases where you are not satisfied, we offer hassle free returns and exchanges. For more information on return and exchange, please take a look at our return and exchange policy

Account details
How do I create an account?
  • By simply filling out your information, you can create your REANA.PK account in the following ways:
  • By clicking on the account button in the top-right corner of the website.
  • You can also create an account on the checkout page once you fill out all the relevant information.
  • An account can also be created once you’ve completed your shopping and checked out. This option will be provided to you on the order confirmation page.
What if I forget my email address or username?

You can retrieve your email address or username through any of the following ways:

By clicking the “Forgot Email ID” button on login. Simply put in the phone number associated with your account and we will SMS you the link to the retrieval process.

Call us at (0092 331 4030) or email us at order@reana.pk and one of our customer experience agents will guide you through the retrieval process

What if I forget my password?

You can retrieve your password through any of the following ways:

By clicking the “Forget Password” button on login. Simply type in the email address associated with your account and we will email you the link to the retrieval process.

Call us at (0092 331 4030154) or email us at order@reana.pk and one of our customer experience agents will guide you through the retrieval process

How can I update my account details? (Address, phone number, email ID etc.)

You can update your account details in the following ways:

Log in to your account and go to My Account page. Once you are on the page, click on edit details and you’ll be able to change your information.

Call us at (0092 331 4030154) or email us at order@reana.pk and one of our customer experience agents will guide you through the retrieval process

Payments
What payment options do I have?

Currently, we offer the following payment options:

  • Cash on Delivery
  • Credit/Debit Cart (We accept all MasterCard and Visa cards)
  • Jazz Cash / Easy Paisa
Is it safe to use online payment methods?

Yes, our online payment methods are 100% safe. Our website is SSL encrypted to ensure your data can’t be tampered with. Your payment details are not shared with any third party.

What if my online payment fails to process?

At times, your bank might temporarily suspend online services for internal maintenance. In case you online payment fails, please call your bank so they can assist you. If there is no issue at your bank’s end, please call us at (0092 331 4030154) and we will assist you with the payment process.

Can my billing and shipping addresses be different?

For COD orders, you do not require a billing address. Billing address is only required for prepaid orders. For those, you can have different shipping and billing addresses. In some cases, our customer experience team might call you to confirm your address details once you place your order.

How do I redeem store credit?

If you have store credit assigned to your account, that credit will be applied automatically to your final invoice on your cart and checkout page.

If you are using store credit through a discount code, simply type in the code on the checkout page and your invoice amount will be updated.

Delivery
Do I get free delivery during sale periods?

Yes you do! You’ll get free delivery 24/7, 365 days a year

How will my order be shipped?

All orders will be delivered through our reliable courier partners.

What if I am unavailable at the time of delivery?

If you are not able to receive your order, we provide you the option to have it handed over to someone else at the same address you provided when placing the order.

Can I change my shipping address after the order has already been processed?

No you cannot, once the order has been dispatched it’s not possible.

How do I redeem store credit?

If you have store credit assigned to your account, that credit will be applied automatically to your final invoice on your cart and checkout page.

If you are using store credit through a discount code, simply type in the code on the checkout page and your invoice amount will be updated.

Exchange
Can I exchange my order?

Yes, you can always exchange your order.

Till when can I exchange my order?

You can exchange your order within 7 days of purchase.

What are the conditions for exchange?

Products will only be exchanged if they are not in their original condition. This entails that they are unused, not damaged, all stickers and tags are intact and packed in their original packing.

Are there any additional charges on exchange?

Customer will pay the return shipping on their own.

How can I exchange my order?

If you are not satisfied with the purchase of products, you may exchange it in 7 days from delivery date.

Products will only be exchanged if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing.

If there is a change in your order amount due to the exchange, in cases where the exchange order value is below original order value, the balance amount will be provided to you as store credit. In cases where the exchange order value is above original order value, you can choose to pay by card or through cash at the time of delivery.

The complete exchange process will take up to 2 days in major cities and up to 4 days in all other cities

How long will the exchange process take?

The complete exchange process will take up to 2 days in major cities and up to 4 days in all other cities

Returns
Can I return my order?

Yes you can return your order if it doesn’t meet all the quality standards.

Till when can I return my order?

You can return your order within 7 days of purchase.

What are the conditions for return?

Products will only be returned if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags are intact and packed in their original packing.

Are there any additional charges on returns?

Customer will pay the return shipping on their own.

How can I return my order?

At REANA.PK, we will always facilitate your right to return a product if you are not satisfied with it.

You can call us at (0092 331 4030154) or email us at return@Reana.pk and we will gladly facilitate your return request

If you are not satisfied with the purchase of products, you may return it in 7 days from delivery date.

Products will only be returned if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing

We offer a money-back guarantee on all your orders. Once you return your order, you have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Refunds can take up to 14 days to process as per bank policy. On the other hand, store credit will be provided to you immediately on return

Item cannot be returned if it is damaged in any way e.g., expired, broken etc.

 

 For more information on Return & Exchange, please call us at (0092 331 4030154) or email us at return@reana.pk.pk.

What happens if I have already paid for the order?

We offer a money-back guarantee on all your orders. Once you return your order, you have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Refunds can take up to 14 days to process as per bank policy. On the other hand, store credit will be provided to you immediately on return.

Refunds
How long will it take to process my refund?

Cash refund can take up to 14 days as per bank policy.

If you choose to opt for store credit, it will be transferred to your account immediately.

How long will it take to process my refund?

Cash refund can take up to 14 days as per bank policy.

If you choose to opt for store credit, it will be transferred to your account immediately.

Refunds
What if the product I want to buy is out of stock?

We try round the clock to make sure your favorites never go out of stock. If a product is out of stock, you can add it to your Wish list and once the product is restocked, you will be the first to know!

What if I can’t find a product on the website?

If you can’t find the product, please search for it on the website by using the product name or SKU code. If you still can’t find it, please call us at (0092 331 4030154) and we will guide you accordingly.

Can I pre-book a product?

We are currently not offering pre-booking of products.

How can I be sure that the product I’ve ordered is authentic?

At REANA.PK, we deal directly with only the best local and international brands and we buy the product from them directly. We have exclusive rights for these products directly from the brands and offer a 100% guarantee on product authenticity, which you can check for yourself at the time of delivery.

Service information
What time can I contact REANA.PK?

We are open from 10:00 AM till 7:00 PM (Monday – Saturday) so call, message, email us at any time on any day and our customer experience team will be there to facilitate you.

How can I get in touch with REANA.PK?

You can reach out to us in the following ways:

  • Through live chat on our website reana.pk
  • By calling us at (0092 331 4030154)
  • Through WhatsApp at 
  • Through one of our Social channels:
    • Facebook
    • Instagram
Do you have an outlet?

No we do not have an outlet.

Data Privacy
Why is my information required?

We only use your personal data to enrich your shopping experience with us to ensure a level of service that Reana.pk prides itself on. This includes sending you product and service updates tailored to your needs. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to offer our services to you or for as long as we are required by law.

Is my information shared with third parties?

We only share your personal information with third parties or affiliates of Reana.pk who perform services on our behalf or process authorized transactions. The personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.

Do you Sell Original Products?

Yes we just deal in 100% original products only.

What is your Average Delivery Time for shipping your Orders?

In most of the cases our average delivery time is between 24 hours to 48 hours.

What happens in case if I have received any broken item in my Shipment?

We take best possible measures to pack your order in a very secure way, but since some make up items are very delicate so it can happen and in such cases you need to share the proof of damage within 3 hours of receiving those items and we will require 7-10 working days & we will compensate you in form of discount coupon as per the actual damage.

Who handles the shipping & freight?

We hire some of the best courier companies of Pakistan for delivering all your orders at your door step.

  • Track Your Shipment
  • Contact us on Whatsapp
  • Contact us on Messenger
  • Call Us

ABOUT REANA

Reana.pk A unique one-of-a-kind online platform providing a wide range of products and services. Grounded in the art and science of delivery systems and services Reana.pk ensures to provide an unforgettable and seamless experience to its customers.

CONNECT

Et-youtube Et-twitter-o Et-linkedin-o

SIGN UP FOR OUR NEWSLETTER

Secure Online Payments


2022 Reana.pk. All rights reserved.

Privacy Policy | Terms & Conditions  | Return Policy

Categories
Brands
Special Offer
Media
0 Cart